An interesting class action lawsuit was recently filed in the Superior Court of Justice in Ontario, Canada. It involves the expiration of prepaid wireless balances.
Bell Mobility, Inc., and Bell Canada Enterprises, Inc., are prepaid wireless telephone service providers in Canada, who sell their prepaid wireless telephone services under the brand names of Virgin Mobile Canada, Bell Mobility and Solo Mobile. The recently filed lawsuit alleges that Bells’ customers are not required to sign a long term contract and do not need to possess a credit card or a bank account, and as a result are what Bell characterizes as “lower-value subscribers” such as young people and persons with low income. In order to obtain the prepaid wireless service, the customers only need to acquire a mobile telephone that is compatible with Bell’s network and purchase prepaid credits which may be applied to various Bell services, including voice minutes, text messages, data usage and other products. Each customer has a credit balance reflecting the amount of credit available to use the services. The credit balance can be increased or, “topped up”, when a customer makes a manual prepayment for the services. The lawsuit alleges that the credit balances are subject to expiration dates, after which Bell claims that it is entitled to take any unused credit balances back from the customers.
What the lawsuit alleges is that the value that the customers deposit into their prepaid accounts become non-refundable and will expire after a specified time period. Although the contractual terms disclose this, the lawsuit is based upon the allegation that the purchase of credit balances are considered to be “gift card agreements” within the meaning of an Ontario regulation which states that a company cannot enter into a gift card agreement with a customer that has an expiration date on future performance of the agreement. The lawsuit thus alleges that by purchasing prepaid wireless services, the customers are purchasing gift cards, which, pursuant to the regulation, cannot have an expiration date.
Some states in the United States also have laws that prohibit gift cards from having expiration dates. Whether prepaid wireless services would fall within the definition of a gift card within the meaning of the State statutes is not certain, but customers of prepaid wireless services who lose their credits because of an expiration date may have an argument that it is an unlawful business practice to expire prepaid wireless services.