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Nationwide Class Action Filed Against Hollywood Tans

A recent nationwide class action initiated by Meiselman, Denlea, Packman, Carton & Eberz P.C. illustrates the fact that state consumer protection statutes are powerful and flexible tools that can be utilized to protect consumers and promote pro-consumer practices. As set forth in the complaint in Hadar v. Hollywood Tanning Systems, Inc., the defendant is being sued for its failure to warn adequately its tens of thousands of indoor tanning customers about the dangers of using Hollywood Tans’ services and, in particular, about the increased risks of developing skin cancer.

Since the increased risks are not adequately disclosed, as claimed in the class action suit, consumers who purchased indoor tanning services were not given the opportunity to make an informed purchasing decision, with all of the material information provided to them prior to purchase and use of the services.

In addition, as the class action asserts, Hollywood Tans, along with the indoor tanning industry, in general, has engaged in marketing an indoor tan as a “safe tan” as compared to exposure to natural sunlight. So, even if a consumer generally understood the risk of sunbathing at a beach or poolside, a reasonable customer would not think that ultraviolet exposure at an indoor tanning salon was as risky, if not riskier (given the fact that many of the machines used actually deliver many times the UV amount as does natural sunlight).

As noted in the complaint, Hollywood Tans’ website promotes the “benefits of tanning,” which, in an appeal to customers’ vanity, includes, according to defendant Hollywood Tans, the contention that customers “will look terrific” and that exposure to Hollywood Tans’ ultraviolet rays will help clear acne. In addition, Hollywood Tans further claims health benefits with respect to: psoriasis; body weight; stress; and seasonal affective disorder.

Unfortunately for consumers, contrary to the indoor tanning industry’s claims, and as clearly stated by respected medical authorities, including the American Medical Association, the National Cancer Institute and the American Academy of Dermatology, exposure to indoor ultraviolet rays at indoor tanning salons is not “safe,” regardless of whether a consumer “tans” or “burns.”

The class action does not seek damages for any personal injuries, but rather, is brought under the New Jersey Consumer Fraud Act (N.J.S.A 56: 8-1) for, among other things, restitution of the amounts paid by customers for indoor tanning services that were sold to them without proper and adequate warnings and information in violation of the New Jersey Consumer Fraud Act.

Please feel free to comment about the case and, in particular, your experiences with indoor tanning companies. In your opinion, do any of them actually warn customers and tell them that any exposure to indoor ultraviolet rays is risky?

  • Terry Merrifield

    Good Morning,
    I have a complaint against the Hollywood Tans located on 1869 Dixwell Avenue, Hamden, Ct. Back in April of 08 my daughter who was attending college at Southern University decided she wanted to tan. She inquired information from Hollywood Tans. She told them she wanted to pay for the 3 month membership upfront so that she would not be charged on her credit card on a monthy basis. A girl named Madison took care of her. Madison told her that was no problem and also indicated she would mark her account to cancel after the 3 months. That did not happen. She stopped tanning at the end of May as she was on summer break from college. She never looked at her credit card. She was out of town and I happen to open up her credit card bill and noticed that she has been being charged monthly for a service she was not using. I immediately called Hollywood Tans to speak to the owner and left several messages, I know I spoke with a girl Katlin and also Christina. It took 3 weeks for the owner to finally contact me.. That was on August 30th. His name is Terrance. He was rude and told me that unless I came up to the tanning place he would not cancel the membership. I told him that my daughter had an agreement with his place to have her account cancelled after the 3 months. He said he had no record of this. I told him what Madison told my daughter and with that he said that none of his girls would tell anyone that after 3 months they would put a note on an account to cancel. I was shocked! I told him to immediately cancel my daughter’s account. He said he would but that she would be charged for September as it was after the 25th of the month. I told him if he had called me 3 weeks ago it would not be after the 25th of the month. With that he said to me .. “Do you think I call everyone back immediately”. Are you kidding me????? I think waiting for a return phone call for 3 weeks is a bit much. I told him I wanted to see a copy of the contract that my daughter signed because she insists that Madison told her it would be cancelled after the 3 month period. This girl assured my daughter of this. Why else would someone pay 3 months in advance?
    I went to Hamden that afternoon and conveniently the girl at the front could not find my daughters contract. I signed a form to have this account cancelled immediately and asked for a copy of what I signed and the girl told me they do not have a copy machine. I put on the form that I signed to have this form and a copy of the contract my daughter signed mailed to me. That was on August 30th. As of today September 7th, I have not received anything. I believe the owner or someone took my daughters contract and altered it or threw it away. I want my daughters account reimbursed for anything charged other than the 3 months that she agreed to.
    I want noted that the Owner Terrance was sarcastic and very rude. I just wonder how many times this Hollywood tans has charged kids continually after they asked to be cancelled.
    I have filed a complaint with the Better Business Bureau and also requested my daughter contact her credit card company and refuse any more charges from Hollywood Tans.
    I truly hope I hear from the corporate office on this.
    Sincerely,
    Terry Merrifield
    P.S. I have been a member of other Hollywood Tans in Fairfield, CT and Westport, Ct and never encountered such a problem.