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Is Charter Communications Violating Its Price Lock Guarantee With Its New “Broadcast TV Surcharge”?

Charter Communications has recently announced that it will begin adding a new “Broadcast TV Surcharge” to its customers’ bills.  Charter is adding this new surcharge so that it can pass on to customers the amount broadcast television stations charge Charter to carry their signals.  Charter has announced that it will include this new cost as a “surcharge” in the taxes and fees section of customers’ bills.

Charter’s surcharge may be at odds with the long-term fixed price Service Agreements Charter provides and markets to its customers.  Under the 24 month Service Agreements, Charter offered its customers the opportunity to “lock in” the cable television price at a fixed rate.  Despite Charter’s promise to deliver cable television service at a “guaranteed price,” Charter may now be seeking to impose a new “surcharge.”

Meiselman, Denlea, Packman, Carton & Eberz is currently investigating a potential consumer fraud class action lawsuit regarding Charter’s imposition of a surcharge at odds with its long-term, guaranteed price Service Agreements.  If you are a Charter Communications cable customer who entered into a two year Service Agreement with Charter before October 2010, and you have been charged the Broadcast TV Surcharge, please contact us to discuss your legal options.

  • Mr. Smith

    Although this is a separate issue than what is currently being discussed regarding “surcharges added to locked-in rates” I feel my experience with Charter might not be an isolated incident.
    I canceled my charter service by phone on September 25th 2010. I returned the equipment that I had leased to their main office 3 days later on September 28th 2010. I was told I would receive a “Refund” of $220.00 in 4-8 weeks time. After numerous phone conversations in November, December, January, and February I still have not received my refund because Charter completely dropped the ball on my account closure. I am very upset and think this company deserves to pay for their bad customer service, overpriced cable, and “monopoly style cable grids in which you have no option to order service from another cable provider”. On a scale of 1-10, 1 being I would never sign up with this company again and 10 being I would recommend this company to others, they get a ZERO.
    It has been more than 12 weeks and still, no refund…