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Has Sirius/XM Radio Unlawfully Charged Some Of Its Customers Royalty Fees?

As the popularity of satellite radio continues to grow, it appears that many people who sign up for Sirius/XM satellite radio subscriptions may be improperly charged royalty fees associated with the broadcast music.  The scenario most often occurs as follows:

Sirius/XM often offers the purchaser of a new car three months of free service.  Towards the end of the three months, the new car owner receives a letter from Sirius/XM offering what appears to be a great deal — the option to purchase one, two or three years of service.  You can elect what type of billing cycle to pay on — monthly, every three months, annually, or every two or three years.  Many people elect to pay in advance for one, two or three years of service, because Sirius/XM promotes that you can get savings of free months if you pay for your subscription in advance for a year or for two or three years of service.  For example, if you pay for three years of service in advance, Sirius/XM represents that you will get nine months of free service.  The letter also states that a monthly "music royalty fee" will be charged, but also states that "all monthly service fees are billed in advance."  So, when you purchase a year (or two or three years) of service in advance, it appears, based upon what is stated in the offer letter, that all fees have been billed in advance, including the music royalty fee.  There is no ambiguity in the statement "all monthly service fees are billed in advance", so that when you purchase one, two or three years of service in advance, you are led to believe that all monthly service fees have been paid in advance.

A surprise often comes to the unsuspecting subscriber, soon after paying for a year, two or three years’ subscription in advance.  The subscriber will receive a statement showing that Sirius/XM has received his or her payment, but which then adds a new charge for the music royalty feel.  Thus, even though the subscriber has paid for his or her year, or two or three year subscription in advance with the understanding that "all monthly service fees are paid in advance", he or she is now being charged additional monthly fees.  Sirius/XM is thus charging monthly service fees to these subscribers even though it has already accepted their money having represented to its subscribers that all monthly service fees have been paid in advance.

If you or someone you know is a satellite radio subscriber, who has been charged a "music royalty fee", please contact us to discuss your rights.   

 

  • George

    I am wondering if your firm could help me cancel my Sirius/XM subscription by writing them a letter.
    Sirius will not accept my attempt to cancel over email. I am put on hold then the line drops when I call to cancel. Others on the internet say they do not honor cancel requests even with a “cancellation confirmation number”. I am terrified they will do what others say.. keep my account going and invoice me, then put collections on me, then ding my credit record. Luckily the CC they have from me is long since been cancelled and the account closed.
    They totally ripped me off with that Visa card. My bank was unable to get me my money back. I lost hundreds of dollars a year ago. but thats another story. I just want out..
    Thanks

  • Nicole

    I had a monthly subscription for my husband that was a little over $3/month then I was surprised this month with unauthorized transacation from sirius of $94.86 which in turn overdrew my account and got charged $187.50 in nsf fees. I contacted customer service which happens to be in another county and was told each time I would be refunded the original charge and all fees but to date I have not and my bank isnt helping much either. I am out almost $300 and can’t pay my bills.

  • Vatrice Evans

    I was a former XM subscriber and currently a Sirius subscriber. Although I don’t recall being charged a royalty fee when I was with XM however I recently subscribed with Sirius after my trial and I noticed that I was charges $1.40 for U.S. Music Royalty Fee. I received a letter awhile back asking if I wanted to be included in the class action lawsuit for this very thing. Are they allowed to charge this fee and if not what should I do?

  • Irene Bogan

    I need some help. If someone can please help me it would be greatly appreciated. Here is what happened to me.
    I was contact by sirius xm radio because I brought a new car with a free trial. I was given a deal for them to charge my account on September 29, 2011 for 33.17 for a six month subscription. I asked several time if they were going to hold or remove the funds before then. The representative told me no, so I agreed. I checked my account when the representative was still on the line and they removed the funds from my account plus an extra dollar. I did not give the company the permission to remove the funds from my account today. I gave them permission for them to remove it on September 29, 2011. She said that she didn’t check the box to have it removed from my account to a later date. I said that she lied to me and she said that she didn’t. It sounded like she was scambling to contain the issue that occured because of what she did. I said that since she lied to me that I want her to return the monies to my account that day and for her to delete my credit card information and turn off my xm radio because to me they can not be trusted.
    I went into my checking account this morning. I noticed that they removed the funds from my account and did not return it. I contacted them this morning and they basically said that it is in their terms and conditions that it would take 7 to 10 business days for the money which was already taken out to be returned. I was not notified by the sales representative about the terms and conditions.
    I already put in a complaint with the BBB about this issue. I need some help on what else can be done. I am at my wits end with this issue.

  • Mark

    SiriusXM since last March, 2011 started charging so called U.S. Music Royalty Fee trying switching their business obligations to artists on expense of the end users, who are paying them already in the total of the monthly charge.

  • Judy

    My question is this, how much profit is Sirius XM making by charging me $15.38/yearly for Royalty fees? I’m thinking that what if the fee equates to only $10 per year per subscriber? Where does the other $5 go? How do we know that the entire amount goes to the fee? In response to Nicole May 23rd, these people are so good at charging you fees and then when you call them on it, they “SAY” that they will credit you for the fees, but NEVER DO. First they would say that we will credit your account; the next month, well we credited your Sirius account, and that goes on and on. When you tell them that you do not want your Sirius account credited, they then say that they cannot credit your credit or debit card for the charges. I had over $100 in fees added to my credit card over a two month period that they said I ordered. For 6 months I would call every month after getting my card statement, and no credit. Thankfully I had everything documented as to who I spoke with, dates, etc. I phoned my credit card company, explaining the issues I was having and they IMMEDIATELY credited my account the disputed amount and nothing was every said by Sirius about it. They are very crafty and if people don’t watch, you end up paying them for services you did not ask for. Sorry I got off track, but my question is how do we know that the entire amount does to royalty fees? Thank you for your time.

  • don cotnoir

    i refuse to pay the ROYALTY fee–that is their COST OF DOING BUSINESS
    ALSO, i am told that music should not be charged the SC sales tax
    a definite answer to the tax is appreciated
    don 12-15-11